Can you get a refund from Candy.ai?

Outside the EU and UK, Candy.ai's published terms give a 24-hour refund window, and the refund is denied if more than 20 tokens have been used. Inside the EU and UK, consumers have a 14-day statutory right of withdrawal under the EU Consumer Rights Directive, applied on a prorated basis.

Does buying through the App Store change your refund rights?

Yes. Purchases made as in-app purchases through Apple or Google are handled by the platform's own refund process rather than the app company's policy. Apps billed directly through their own website are governed only by that company's published terms.

Consumer guide

Can you get your money back? It depends where you bought it, not which app you bought

There are two completely different refund worlds in this category, and almost nobody explains the split. Buy through the App Store and Apple handles it. Buy on the website and you get whatever the company wrote — which in one case appears to be nothing at all.

Checked 25 August 2026 Terms from each company's own pages

Disclosure. This site earns affiliate commission on some of these apps. This page exists to help you get money back from products we're paid to send you to, which is a straightforward conflict. We publish it because refund terms are the single most checkable thing about these companies, and almost none of our competitors print them.

The split that decides everything

App	Where you buy	Who handles refunds
Nomi.ai	App Store / Play in-app purchase	Apple / Google
Character.AI	App Store / Play in-app purchase	Apple / Google
Replika	App Store / Play in-app purchase	Apple / Google
PolyBuzz	App Store / Play in-app purchase	Apple / Google
Candy.ai	Its own website	The company
DreamGF	Its own website	The company
Janitor AI	Nothing to buy	N/A — it's free

The advantage nobody mentions

Apps sold as in-app purchases run their billing through Apple or Google, which means your refund request goes to a platform with a published process, an appeals path, and no financial interest in the specific app. You're asking a trillion-dollar company about a $15.99 charge, and they process these constantly.

Apps billed through their own website give you only what that company wrote in its terms. If the terms are tight, you're bound by them. If there are no terms, you have no stated recourse at all.

This is a genuine, under-discussed reason to prefer an app-store-distributed companion app — and it's also why the explicitly adult ones can't offer it. The app stores exclude them, so nearly all of them ship as websites and bill you directly.

Candy.ai — published, and tighter than it reads

Two clocks, and the second one runs faster

VERIFIED FROM THE TERMS OF SERVICE Outside the EU and UK: 24 hours to request a refund, and the request is denied if you have used more than 20 tokens.

Every plan includes 100 tokens a month, and tokens are what image and video generation consume. Twenty of them is not many. You can disqualify yourself inside the first hour — while testing the exact feature you paid for — long before the 24-hour clock matters.

Inside the EU and UK, you have a 14-day statutory right of withdrawal under the EU Consumer Rights Directive, applied prorated. That is law, and the company cannot contract out of it — Candy.ai is a Maltese company, so EU consumer law binds it.

Practical advice if you're in the US: subscribe, and spend your first session on text chat only. Judge conversation quality, memory and personality first — none of that costs tokens. If it's not for you, request the refund before you generate anything. If it is, then start spending tokens.

DreamGF — we could not find a policy

Not "bad terms." No findable terms.

NOT PUBLISHED We searched for DreamGF's refund policy and could not locate one anywhere we could reach. If you are outside the EU and UK, assume the first payment is non-refundable unless you find terms saying otherwise before you pay.

DreamGF is DreamAI SRL, registered in Bucharest — so EU and UK buyers still get the statutory 14 days regardless of what the company does or doesn't publish. That statutory floor is doing a lot of work here.

This matters more than usual for DreamGF specifically, because of how its renewals work: the annual plan advertises $69.99 and renews at $311.88. If a renewal catches you by surprise and there's no published refund route, your only remaining option is a card chargeback — which works, but is a fight rather than a process.

App Store purchases: how it actually works

For Nomi, Character.AI, Replika and PolyBuzz, the purchase is an Apple or Google in-app transaction. Your refund request goes to the platform, not the developer.

On iOS, that's reportaproblem.apple.com — sign in with your Apple ID, find the charge, choose "Request a refund," and pick a reason. On Android, it's the order history in Google Play. Both have appeals if the first request is declined.

Set your expectations honestly

Neither platform guarantees refunds — both decide case by case, and repeated requests get less sympathetic. But there is a process, a human review, and an appeal, which is more than any of the web-billed apps offer.

The strongest cases are ones you make fast, once, with a specific reason: charged for a renewal you didn't intend, subscribed by mistake, or the app doesn't work as described.

The four rules that save you the most money

Set a calendar reminder the day you subscribe, two days before the term ends. Renewal is where the real price arrives — most obviously at DreamGF, where a year goes from $69.99 to $311.88, and at PolyBuzz, where $4.99 a week annualises to roughly $259.
Find the cancellation route before you pay, not after. Knowing how to leave is worth more than any intro discount, and it takes two minutes while you still have leverage over the decision.
Buy the shortest term first. Candy.ai's $5.60 weekly plan is the cheapest real trial in the category. Annual plans are the best value only once you already know you'll stay.
Test with text before you spend tokens. Conversation quality, memory and personality are the things that actually decide whether you keep an app, and none of them costs credits. Image generation is what destroys your refund eligibility.

What we could not verify

UNVERIFIED CrushOn.AI, SpicyChat, Kupid AI, Muah.AI — we could not confirm pricing for any of these, let alone refund terms. Their pricing pages render entirely in JavaScript and returned nothing to every method we tried.
UNVERIFIED Whether Nomi, Character.AI, Replika or PolyBuzz also sell directly on the web with separate terms. The App Store route is confirmed; a parallel web-billing path may exist for some of them.

An app that won't publish its price before you create an account has made a decision about what it wants you to know and when. That's information too.

Sources

Candy.ai terms of service — refund window, token cutoff, EU/UK withdrawal right. Checked 25 August 2026: candy.ai/terms-of-service
DreamGF pricing page and site footer — renewal rates, corporate disclosure: dreamgf.ai/pricing
In-app purchase distribution for Nomi, Character.AI, Replika and PolyBuzz — Apple App Store listings, checked 25 August 2026.
Apple refund request process: reportaproblem.apple.com
EU Consumer Rights Directive 2011/83/EU, Article 9 — 14-day right of withdrawal for distance contracts.